FAQ's

1. What is Elveraa?

Elveraa is an online store offering a wide variety of trendy, high-quality, and affordable products β€” including fashion accessories, beauty items, home essentials, and more.


2. How can I place an order?

Browse through our collections, select your favorite product, click β€œAdd to Cart,” and proceed to checkout. Fill in your delivery details and confirm your order. You’ll pay in cash upon delivery.


3. What payment methods do you accept?

We currently accept Cash on Delivery (COD) only. You can pay in cash when your order arrives at your doorstep.


4. How long does delivery take?

Orders are usually delivered within 3–7 working days, depending on your location. A tracking number will be provided once your order is shipped.


5. Do you offer cash on delivery (COD)?

Yes, COD is available on all orders. You can pay when your package is delivered.


6. Can I return or exchange a product?

Yes! If your item is damaged, defective, or not as described, you can request a return or exchange within 7 days of receiving it.Β 


7. How can I contact Elveraa for help?

You can reach us anytime through our Contact Us page.Β We usually reply within 24 hours.


8. Are your products good quality?

Yes, we carefully select each product to ensure it meets our quality standards. Our goal is to offer only the best to our customers.


9. Do you ship outside Pakistan?

At this time, we only deliver within Pakistan. We hope to expand internationally in the near future!